FAQ’s

 

What is the latest time I can order my cake? 

The online store cut off is 72 hours before. Cakes are baked for each order, we require time to order ingredients, bake and decorate cakes. If you need a cake on shorter notice please contact us directly and if we can help out we will. 

When can I collect my cake? 
We offer collection of cakes from our studio on the following dates and times.
Wednesday 10am-2pm Thursday and Friday 10am-3:30pm Saturday and Sunday 9:30am -1:30pm

How do I transport my cake? 
Your cake will be boxed up for you, we suggest transporting on a flat surface (not on a seat) best place is on the passenger floor. Make sure other items in the car cannot fall into the cake during transport, and turn off heat directed at you feet. If you have a passenger with you, ask them to nurse the cake. 
Keep out of direct sunlight on hot days.

Can I change the time of my pick up? 

Yes you can change the time of collection, we suggest you call us directly as soon as possible on 0407 361 029 to arrange alternate pick up time. Please be aware if you just turn up earlier your cake may not be ready to collect. 

How long will my cake last for? 

Your cake will have a shelf life of 5-7 days 

How do I store my cake? 

All cakes should be eaten at room temperature. They can remain at room temperature without refrigeration for 24 hours. Store on a cool place out of direct sunlight and away from direct heat. Room temperature between 18’-25’. If you do refrigerate you will need to leave at room temperature for at least 2 hours before eating. Please note that some decorations do not like being in the fridge. 

Do you offer delivery?

We do not offer delivery on online orders. 
We do offer delivery on custom orders that are over $400 and ordered with more then 3 weeks notice. 

Can I choose my own colours ?

All cakes have options to select your own colours, however if you are after a colour that is not in our options, please place in the comments section what colour you would like. 

Do you cater for dietary requirements ?

We can cater for dairy free and egg free, with choice from our Vegan cake range. All our cakes are free from nuts but may contain traces of. Cake with macarons as decorations contain almonds.
Gluten free options can be available with 7 days notice, there is an extra charge for gluten free options. Gluten free will be available on our online store early 2020. 

Can I add a message to my cake? 

Yes there is an option to add a message to your cake, at an extra charge. Unfortunately the cakes we design are limited in space for messages. Names can be added straight to the cake board or cake itself depending on design, longer messages must select a plaque option. 

Can I order a design not on your online store?

Yes we do many custom order cakes, we just require more notice then 72 hours. Custom orders are min order of $300 and 3 weeks notice

Can I make changes to designs ?

If you have a particular theme in mind we can always suggest the best cake to match the theme. Please sms us directly on 0407 361 029 with the theme and image so we can suggest which cake to order. 

 What happens if I need to cancel or postpone my event? 
We will happily change the date of event or change your order with notice of 72hours Or more given. 
refunds will be issued if we notified with more then 10days notice. 

About us

Regnier Cakes is a small owner run business in Bayside Melbourne. Owner and Pastry Chef Melina has created this online store to make cake ordering easy and free up admin time to spend on baking not on the computer. She bakes all cakes to order and creates all decorations in store. 72 hours is required for cakes give time to order ingredients, bake and decorate, while creating other clients cakes as well. If cakes are required in shorter notice please sms directly on 0407 361 029 and if she can help she will. 

Every cake is baked and decorated in a fully registered kitchen. Photos of deigns are of cakes we have made for other clients, some variation may occur to colours and decorations. Cakes with flower decorations are seasonal and may not be the same flowers or types of flowers as in the photos. We will make every effort to fulfil extra requests.