FAQ’s and refund information
What is the latest time I can order my cake?
The online store cut off is every Tuesday at Midnight. Cakes are baked for each order, we require time to order ingredients, bake and decorate cakes. If you need a cake on shorter notice please contact us directly and if we can help out we will.
When can I collect my cake?
We offer collection of cakes from our studio in Braeside, collection times vary between Thursday to Sunday. Times will become available to select once to check out.
How do I transport my cake?
Your cake will be boxed up for you, we suggest transporting on a flat surface (not on a seat) best place is on the passenger floor. Make sure other items in the car cannot fall into the cake during transport, and turn off heat directed at you feet. If you have a passenger with you, ask them to nurse the cake.
Keep out of direct sunlight on hot days.
Can I change the time of my pick up?
Yes you can change the time of collection, we suggest you call us directly as soon as possible on 0407 361 029 to arrange alternate pick up time. Please be aware if you just turn up earlier your cake may not be ready to collect.
How long will my cake last for?
Your cake will have a shelf life of 5-7 days
How do I store my cake?
All cakes should be eaten at room temperature. They can remain at room temperature without refrigeration for 24 hours. Store in a cool place out of direct sunlight and away from direct heat. Room temperature between 18’-22’ If transporting to multiple locations, please refrigerate cake inbetween locations to make it safer to travel. If you do refrigerate you will need to leave at room temperature for at least 2 hours before eating. Please note that some decorations do not like being in the fridge, and high potent fridge items like onions, meats and spices can be absorbed into your cake flavor if not sealed properly.
Do you offer delivery?
We offer local delivery only to a 15 km radius on certain times and days at a charge.
We do offer further delivery on custom orders at a charge that are over $400 and ordered with more then 3 weeks notice.
Can I choose my own colours ?
All cakes have options to select your own colours, however if you are after a colour that is not in our options, please place in the comments section what colour you would like.
Do you cater for dietary requirements ?
We can cater for dairy free, gluten free and egg free, with choice from our Vegan cake range. All our cakes are free from nuts but may contain traces of. Cakes with macarons as decorations contain almonds. Please note that there may be traces of ingredients.
Can I add a message to my cake?
Yes there is an option to add a small plaque to your cake, at an extra charge. the cakes we design are limited in space for messages.
Can I order a design not on your online store?
Yes we do many custom order cakes, we just require more notice. Custom orders are min order of $500 and 6 weeks notice
Can I make changes to designs ?
If you have a particular theme in mind we can always suggest the best cake to match the theme. Please sms us directly on 0407 361 029 with the theme and image so we can suggest which cake to order.
What happens if I need to cancel or postpone my event? (For online orders only)
Regnier Cakes is a small owner run business in Bayside Melbourne. Owner and Pastry Chef Melina has created this online store to make cake ordering easy and free up admin time to spend on baking not on the computer. She bakes all cakes to order and creates all decorations in store. Orders are required to be place by the Tuesday before, to give time to order ingredients, bake and decorate, while creating other clients cakes as well. If cakes are required in shorter notice please sms directly on 0407 361 029 and if she can help she will.
Every cake is baked and decorated in a fully registered kitchen. Photos of deigns are of cakes we have made for other clients, some variation may occur to colours and decorations. Cakes with flower decorations are seasonal and may not be the same flowers or types of flowers as in the photos. We will make every effort to fulfil extra requests.
We ask you to store cakes at room temperature (18-22’) for best eating quality. Our cakes are made with buttercream icing and chocolate (if you select a chocolate flavour), both these items will be solid when stored at temperatures below 20'. If stored below the recommended temperature cakes and desserts will be firm to cut and eat. Regnier Cakes does not take responsibility if you do not store as per instructions.